Privacy Policy
Rodoxe Learning Hub Limited (“RodLearnHub”, “we”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, courses and student portal.
1. Information We Collect
We collect information to deliver and improve our services. The types include:
Personal Information:
Name, email address, phone number and billing address used during enrolment and checkout. Payment details are processed securely by our payment gateway and never stored on our servers.
Technical Information:
IP address, browser type, operating system and device information collected through cookies and similar technologies.
Course Data:
Information about your enrolment, course progress, lesson completion and certificates earned.
Communication Data:
Information from support tickets, emails and other communications you send us.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To process orders, provision course access and issue certificates.
- Student Support: To respond to enquiries and resolve issues.
- Personalisation: To recommend courses and tailor the learning experience.
- Updates: To send course announcements and (with consent) promotional material.
- Security: To monitor for fraud and protect the integrity of our systems.
3. Sharing Your Information
We do not sell, rent or share your personal information with third parties, except in the following cases:
- Service Providers: Trusted third-party vendors assisting with payment processing and technical infrastructure.
- Legal Compliance: If required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition or sale of assets.
4. Cookies and Tracking
We use cookies and similar technologies to:
- Enhance your browsing experience.
- Analyse website traffic and performance.
- Remember preferences for a personalised experience.
You can manage cookie settings through your browser. Disabling cookies may affect site functionality.
5. Data Security
We prioritise the security of your data by implementing:
- TLS encryption of all traffic to and from our site.
- Server-side encryption of card data before it is sent to the payment gateway.
- Regular security reviews and monitoring.
- Restricted access to personal data based on job roles.
6. Data Retention
We retain personal data only as long as necessary for:
- Providing course access and support.
- Meeting legal, tax or regulatory obligations.
- Addressing disputes or enforcing agreements.
7. Your Rights
You have the following rights concerning your data:
- Access: Request a copy of your personal data.
- Correction: Update incomplete or inaccurate information.
- Deletion: Request removal of your data (subject to legal requirements).
- Objection: Opt out of direct marketing.
- Data Portability: Request a transfer of your data to another provider.
To exercise these rights, please contact us.
8. International Transfers
If you access our services from outside Zambia, your data may be transferred to and stored in another country. We ensure such transfers are compliant with applicable laws.
9. Updates to this Policy
We may update this policy periodically. Significant changes will be communicated via email or via a prominent notice on the site.
10. Contact Us
For questions or concerns regarding this Privacy Policy, please email us at info@rodlearnhub.com.